Refund and Cancellation Policy
Last updated: 11 August 2026
This Refund and Cancellation Policy ("Policy") applies to software extensions, applications, add-ons, licenses, subscriptions, updates, support services and related digital products ("Software") made available by ExtBC ("we", "us" or "our").
By purchasing the Software, you acknowledge that you have read and accepted this Policy.
1. Demo and Evaluation
We provide a demo, trial version, documentation, screenshots, descriptions and/or other evaluation materials for our Software where applicable.
Customers are strongly encouraged to evaluate the Software before purchasing a license, including its functionality, compatibility, technical requirements and suitability for their intended Business Central environment.
By completing a purchase, you confirm that you have had the opportunity to evaluate the Software and that you have determined that it is suitable for your intended requirements.
2. Business-to-Business Purchases
Where the customer purchases the Software in the course of its business, profession or commercial activity ("Business Customer"), purchases are final and non-refundable, except where a refund is expressly required by applicable law or where we voluntarily agree otherwise in writing.
A Business Customer is not entitled to a refund merely because:
- the Software does not meet requirements that were not specified in the product documentation or agreed with us;
- the customer subsequently decides that the Software is not suitable for its business;
- the customer does not use the Software;
- the customer changes its business requirements;
- the customer purchased the Software without first testing the available demo;
- the customer's Business Central environment is incompatible with the published technical requirements;
- the customer experiences difficulties caused by third-party software, services, extensions, infrastructure or configurations outside our control; or
- the customer purchased the wrong product or license type where the product and license were clearly identified before purchase.
The availability of a demo or trial version is intended to allow Business Customers to evaluate the Software before making a purchase decision.
3. Consumer Purchases
Nothing in this Policy excludes, restricts or limits any mandatory rights granted to consumers under applicable European Union or Slovak law.
Where a customer qualifies as a consumer, statutory consumer rights, including applicable rights relating to digital content and digital services, shall apply.
For digital content supplied electronically, the statutory right of withdrawal may cease once delivery or performance has begun, provided that the applicable legal requirements have been satisfied, including the consumer's prior express consent to begin delivery and acknowledgement that the right of withdrawal is thereby lost.
Where required by law, the customer will be presented with the appropriate consent and acknowledgement at checkout before the Software is made available.
4. Immediate Digital Delivery
The Software may be delivered electronically immediately or shortly after payment, including by download, license key, activation code, customer account, email or other electronic means.
Where the customer requests or consents to immediate delivery before the expiry of any applicable statutory withdrawal period, the customer may be required to expressly acknowledge the legal consequences of such immediate delivery.
For consumers, any statutory loss of the right of withdrawal will only apply to the extent permitted by applicable law and where the required conditions have been fulfilled.
5. Defective or Non-Conforming Software
Nothing in this Policy limits any mandatory statutory rights relating to defective, non-conforming or incorrectly supplied digital content or digital services.
If the Software does not conform to the contract or materially fails to provide functionality expressly promised by us, the customer should contact us promptly through our contact form.
We will investigate the issue and, where required by applicable law, provide an appropriate remedy.
Where technically and legally appropriate, we may first attempt to resolve the issue by providing a correction, update, workaround or replacement version.
6. Compatibility and Customer Environment
Before purchasing a license, the customer is responsible for reviewing the published system requirements and compatibility information and, where available, testing the Software using the demo version.
We are not responsible for compatibility problems caused by:
- unsupported versions of Microsoft Dynamics 365 Business Central;
- third-party extensions;
- customizations;
- modifications to the customer's Business Central environment;
- third-party APIs or services;
- changes made by Microsoft or other third-party providers;
- customer-specific configurations; or
- infrastructure outside our reasonable control.
This section does not limit any mandatory statutory rights that cannot legally be excluded.
7. Duplicate or Incorrect Payments
If a customer has accidentally made a duplicate payment for the same license or transaction, the customer should contact us as soon as possible.
After verification, we may refund the duplicate payment.
Where the customer has purchased a different license than intended, we may, at our discretion, correct the purchase or apply the payment toward the appropriate license, provided that this does not conflict with applicable law.
8. Cancellation Before Delivery
If an order has been placed but the Software or license has not yet been delivered or activated, the customer may contact us to request cancellation.
For Business Customers, cancellation is subject to our acceptance and does not automatically create a right to a refund unless otherwise agreed or required by applicable law.
Where a consumer has a statutory cancellation or withdrawal right, that right remains unaffected.
9. Subscriptions and Recurring Payments
Where the Software is provided on a subscription basis, the customer may cancel future renewals in accordance with the cancellation procedure specified for the relevant subscription.
Cancellation of a subscription prevents future renewal but does not automatically entitle the customer to a refund of amounts already paid for the current subscription period, except where required by applicable law or expressly stated otherwise.
Any subscription-specific cancellation terms presented at the time of purchase form part of the agreement.
10. License Revocation Following Refund
Where a refund is approved or legally required following delivery of a license, the customer must cease using the Software and, where applicable, uninstall or deactivate the Software and destroy or return any license keys, activation information or copies that are no longer authorized for use.
We may deactivate or revoke the relevant license following a refund, to the extent permitted by applicable law.
11. Refund Method and Timing
Where we approve a refund, the refund will normally be made using the original payment method.
Where applicable law requires a refund, we will process the refund within the period required by law.
We are not responsible for delays caused by banks, card issuers, payment processors or other third parties after the refund has been initiated.
12. Chargebacks and Payment Disputes
Customers should contact us before initiating a payment dispute or chargeback where they believe that a payment was made incorrectly or that there is a problem with the Software.
Nothing in this section prevents a customer from exercising any rights available under applicable law or through its payment provider.
Where a chargeback or payment dispute is initiated, we reserve the right to provide the relevant transaction, license, delivery, usage and communication records to the payment processor or financial institution for the purpose of responding to the dispute.
13. No Waiver of Mandatory Rights
Nothing in this Policy is intended to exclude or restrict rights that cannot legally be excluded or restricted under applicable law.
If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in effect to the extent permitted by law.
14. Contact
Refund, cancellation and payment-related requests should be sent to:
ExtBC
our contact form
Please include your order number, invoice number or other purchase reference when contacting us. Your own purchases, their invoices and their payment references are listed under Order history in your dashboard.
Important: This Policy forms part of our Terms and Conditions and should be read together with our Terms and Conditions, Personal Data and Legal Aspects and applicable product-specific terms.