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The Chat Extension for Microsoft Dynamics 365 Business Central bridges the gap between your ERP data and your daily communication. Whether you are collaborating with internal teams, supporting customers or negotiating with vendors, every conversation is centralized directly within Business Central.
Internal, Slack, Telegram and WhatsApp in one chat, docked on the record it belongs to.
Inside Business Central
Watch the demo, then take a closer look. Select a screenshot to open it at full size.
Why choose the Chat Extension
Put the chat on the documents your team already works on, and reach colleagues, partners and customers on the apps they already use.
Never lose track of what you are discussing. Embed the chat as a FactBox and keep your team aligned by attaching conversations exactly where the work happens.
Communicate with anyone, anywhere, without leaving Business Central. Messages sync in real time across the platforms your team and customers already use.
Words aren't always enough. Share exactly what you need, instantly, without leaving the conversation.
Designed to feel like the messaging apps you use every day, docked on your working page or popped out for dedicated sessions.
Built with extensibility in mind. An open interface connects the chat with other Business Central functionality.
Set up every channel from the Chat Channels page in Business Central: the integration it uses, who takes part and what it receives.
Developer-ready automation
Built with extensibility in mind. The open interface lets other Business Central functionality send messages too, so a conversation can carry what happens to the record, not only what people type.
How it works
Connect the apps once, then talk, share and automate from the documents you already work on.
Add Internal, Telegram, Slack and WhatsApp channels and choose who takes part in each.
The chat docks as a FactBox on sales orders, quotes, purchase orders and assembly orders.
Messages sync in real time with the apps your team and customers already use.
Photos, browser screenshots, PDFs, ZIP folders and voice notes, straight from the chat.
Trigger messages and status updates, and attach generated reports automatically.
Frequently asked questions
Internal channels for secure, Business Central-only messaging between your staff, plus Slack, Telegram and WhatsApp. Slack and Telegram channels keep partners, vendors and remote teams in the loop, and WhatsApp reaches customers directly on their phone numbers.
As a FactBox on sales orders, quotes, purchase orders and assembly orders, so each conversation stays with the document it is about. You can also pop it out into a standalone window for dedicated communication sessions.
Photos from your webcam or PC, screenshots of a specific browser window, PDFs, text files and ZIP folders by drag and drop, and voice messages recorded and played back in the chat. Any message can also get an emoji reaction.
Yes. The open interface connects the chat with other Business Central functionality for automated message triggers, status updates and custom workflows, and report setups attach generated reports to messages as PDF, DOCX or XLSX.
Tell us which Business Central version you run and what you would like to see, and book a demo of the Chat Extension.